Our online store is open and operating business as usual, with procedures incorporated to protect staff and customers.
*IMPORTANT DELIVERY NOTICE - Deliveries may be delayed due to flight restrictions.
ACTION TO TAKE: Parcels are being delivered contact-free. For this, all orders including rolls, paint and/or accessories MUST state a SAFE PLACE for delivery (excl. samples, which will be posted)
Returns policy has been extended to 60 days.
Australia Delivery Policy
Shipping is free on all orders to Australia (Mainland)
All orders for goods in stock, received before 2:00pm (Monday to Friday) will be dispatched using the courier service specified at the check-out. If any part of your order is temporarily out of stock and dispatch is anticipated to be delayed at all, we will contact you by e-mail to notify you of the new anticipated delivery date.
International Delivery Policy
*IMPORTANT DELIVERY NOTICE - Deliveries may be delayed currently due to flight restrictions during the coronavirus pandemic.
Shipping is free on all Australian orders and all orders must be signed for at the address to which it is shipped.
We hope you'll be pleased with your purchase. If you wish to return anything bought from our online store, we'll be happy to refund or exchange a product providing it's in fully resalable condition. Due to the current coronavirus pandemic we have extended our returns policy from 30 days to 60 days of purchase and in original, undamaged packaging. Paint products must not be opened or damaged in any way. Please note the buyer is responsible for returning products and this must be done at the buyers cost. We are unable to refund any delivery charge (except where goods are received faulty).
We advise that all rolls are inspected prior to hanging as a refund can not be issued once the product has been hung. In the event of a fault please contact us immediately. In most cases we will ask you to send a sample of the Product clearly showing the fault along with all the Product Labels – it should not be necessary to return all of the faulty product. Please note that you should check all wallpaper products for faults before and during hanging and you should not throw away the Product Labels until you have finished decorating. If the product is defective in any way or has a fault, a full replacement or refund will be made at no charge.
When returning goods in any of the above circumstances please contact us first by e-mail to firstname.lastname@example.org. Please state your order number, date of receipt, and the reason for returning the product and whether you would like a refund or a replacement Product. If you are returning products please send them to Returns Dpt. Wallpaper Warehouse Ltd, Oakesway, Hartlepool, TS24 0RE, England, United Kingdom. This is our address for returns and any other communication.